Your Privacy at 4k99 – What You Need to Know

Introduction

4k99 is a mobile-first online gaming platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We operate this platform with a firm belief that your personal data belongs to you. This Privacy Policy sets out in clear, formal terms how 4k99 collects, stores, uses, and protects information about you when you access or use our services.

By accessing the 4k99 website or using any feature of our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This policy applies to all visitors, registered users, and anyone who interacts with the 4k99 platform in any capacity. It covers data collected via our website, mobile-optimised pages, customer support channels, and any third-party integrations we employ to deliver our services.

Information We Collect

We collect several categories of information to provide and improve our services. The nature of the information collected depends on how you interact with the 4k99 platform.

Account Registration Data

• Full name as provided during sign-up
• Date of birth (required to verify that you are 21 years of age or older)
• Email address and mobile phone number
• Residential address or city within Bangladesh
• Username and hashed password credentials

Financial and Transaction Data

• Payment method identifiers such as bKash wallet number, Nagad account, Rocket, or Upay reference
• Deposit and withdrawal history expressed in Bangladeshi Taka (৳)
• Bonus redemption and wagering records
• Incomplete or declined transaction records for fraud prevention purposes

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, session duration, click patterns, and in-game activity logs
• Cookies, local storage tokens, and similar tracking technologies as described below

How We Use Your Information

4k99 uses your information strictly for the purposes listed below. We do not sell personal data to third parties for marketing or commercial gain.

• To create, verify, and manage your 4k99 player account
• To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels
• To deliver customer support and respond to your queries in a timely manner
• To send you transactional notifications, account alerts, and service updates
• To detect, investigate, and prevent fraudulent activity, money laundering, and abuse of platform terms
• To enforce our Responsible Gaming commitments, including age verification (21+) and self-exclusion compliance
• To analyse platform performance, improve user experience, and develop new features that serve Bangladesh players

Sharing of Your Information

4k99 does not share your personal information with any third party except in the following limited circumstances:

• Service providers: trusted vendors who assist us with payment processing, platform infrastructure, security auditing, and customer support — all of whom are contractually bound to handle data with the same standard of care as 4k99
• Legal authorities: where disclosure is required by applicable law, court order, or a legitimate investigation by a competent authority
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections
• Anti-fraud and security partners: anonymised or aggregated data may be shared with specialist fraud-prevention and cyber-security services

We require all third parties to respect the security of your data. Under no circumstances will 4k99 sell, rent, or trade your personal information to external parties for advertising or commercial purposes.

Cookies and Tracking Technologies

4k99 uses cookies and similar technologies to operate the platform reliably, remember your preferences, and gather analytical insights that allow us to improve your experience.

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as session authentication, secure login state management, and fraud detection signals. You cannot opt out of essential cookies while using 4k99.

Analytical Cookies

These cookies help us understand how players interact with our platform — which pages are most visited, how long sessions last, and which features are most used. The data is aggregated and does not identify you personally. You may disable analytical cookies through your browser settings.

Managing Your Cookie Preferences

Most modern browsers — including those on Android and iOS devices widely used across Bangladesh — allow you to view, control, and delete cookies through their privacy or settings menus. Refer to your browser's help documentation for device-specific instructions.

Please note that disabling certain cookies may affect the functionality of the 4k99 platform, particularly features related to session persistence, game history, and deposit continuity.

Data Security

4k99 takes data security seriously. We implement a range of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

Our key security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Hashed and salted password storage — your password is never stored in plain text
• Access controls limiting internal staff access to your data on a strict need-to-know basis
• Regular security reviews and vulnerability assessments of our platform infrastructure

Data Retention

4k99 retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes set out in this Privacy Policy. For financial transaction records, we retain data in compliance with applicable anti-money-laundering and record-keeping obligations.

When you close or deactivate your account, we will delete or anonymise your personal data within a reasonable period, subject to any legal or regulatory requirement to retain certain records for a defined minimum duration.

Your Rights as a User

4k99 respects your rights over your personal data. Subject to applicable law, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request that we correct inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data where there is no compelling reason for its continued processing
• Right to restriction: request that we limit how we use your data while a complaint or dispute is being resolved
• Right to object: object to the processing of your data for direct marketing or profiling purposes

To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe in accordance with applicable data protection standards.

Third-Party Links and Services

Our platform may display content or references from third-party game providers such as Pragmatic Play, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers may operate their own privacy practices. 4k99 is not responsible for the privacy policies or practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with.

Children's Privacy and Age Restriction

4k99 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately at [email protected] and we will take prompt steps to delete that information from our systems.

Payments and Financial Data Protection

All financial transactions on 4k99 — including deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported methods — are handled through secure, encrypted payment channels. We do not store full payment credentials such as bKash PINs, Nagad OTPs, or card CVVs on our servers.

We retain transaction references, amounts in Bangladeshi Taka (৳), timestamps, and payment method type identifiers for the purpose of account history, dispute resolution, and compliance with applicable financial record-keeping requirements. These records are protected by the same security controls described in the Data Security section above.

Changes to This Privacy Policy

4k99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the 4k99 platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 4k99 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available around the clock to assist players across Bangladesh.

Email: [email protected]